If the inner spring isn't damaged, this should restore the tensioning to the hose reel, as the spring will be further tensioned then automatically, as the hose is uncoiled - which will then be the stored energy that recoils the hose. Then, while keeping the tension on the plastic plate, re-insert all four Phillips head screws, and fully re-secured the plastic plate. Then, while holding the crescent wrench in place, I used a metal bar, and inserted it through the hole at the other end of the wrench (for better leverage), and turned the plastic plate counter-clockwise five full turns. To re-tension the spring, I used a crescent wrench and opened the jaws so that the width matched the gap between the two slots you'll see in the plastic plate, and inserted the wrench into the two slots (the wrench will be at a right angle to the plate, at this point. It converts small prints from 3x5 to 5x7 to 5 megapixel files. If there is some residual tension remaining, the plastic plate may rotate clockwise a couple of turns when the last screw is removed (it won't spin like an airplane propeller, so don't worry. I saw this scanner in a catalog called Frontgate. If the tension is already "out" of the spring you can remove these screws and nothing will happen. You'll note four Phillips head screws which secure the round, black, plastic plate to the body of the caddy. With the hose completely recoiled, using the blade of a screw driver, you can pry off the triangular cover on the left-hand side of the unit. The principle of these retractable hoses is similar to the energy that is stored in the spring when you pull the starting cord on your lawn mower - which then retracts the cord when you release the pull handle. If the problem with your Frontgate retractable how is that it simply won't retract, on the assumption that the hose hasn't gotten off the coiling wheel and become tangled, and that there isn't a problem with the hose distributor - which runs off a rubber drive belt, or some other mechanical problem, it is possible to re-tension the spring on a retractable hose.
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